Issues with Groups Photos

**Update: May 29th 3:50 PM PT - All Groups photos issues are resolved at this time. Thank you for your patience. **

**Update: May 29th 1:30 PM PT - The ability to upload photos has been restored (and the timing out issue resolved). We are still working to resolve the issue with the homepage photo.**

We are aware that some Groups users are experiencing issues with photos within their groups including:

  • A red X instead of a homepage photo
  • Inability to upload photos
  • Timing out when attempting to upload photos

We are working to identify the root cause of this issue and will fix it quickly as possible. I’ll post updates as I get them.

I am sorry for any inconvenience this may cause.

Jami
Groups Community Manager

64 Comments »

  1. GERALD FURRIS said,

    May 29, 2008 @ 1:16 pm

    HI AGAIN I WROTE YOU EARLIER I WAS HAVING PROBLEMS UPLOADING ITEMS TO MY ALBUMS ON THE VAUGHN MONROE GROUP. TRIED IT JUST A WHILE AGO AND ALL SEEMS TO BE BACK IN ORDER. THANK YOU FOR YOUR PROMPT ACTION AND RESPONSE.
    GERALD FURRIS GNICK 407

  2. Richard J. Clifford said,

    May 29, 2008 @ 1:21 pm

    I can’t upload pictures to my groups and I can’t send any messages to stop bouncing of my email! Every time I try to send a reactivation request, I get the same “Group Cannot Be Found” error message!

  3. garylee said,

    May 29, 2008 @ 1:53 pm

    MY group web photo is gone completely………

    WHY???????????

    there was nothing obscene about it.

  4. Julie Semones said,

    May 29, 2008 @ 2:35 pm

    I have not received mail all day from any of my groups. Has nothing to do with photos, these are straight messages. HELP???

    Is it a Comcast/Yahoo issue?

  5. diana said,

    May 29, 2008 @ 2:43 pm

    comcast had a hacker problem on May 29

  6. fancyfintail said,

    May 29, 2008 @ 2:52 pm

    Ive been searching high and low for a reason Im out about 5000 emails (most work related) I thought it was a yahoo thing.. so your saying its a Comcast/hacker issue.. is there a place a can go read about this issue??

  7. Canterbella said,

    May 29, 2008 @ 3:46 pm

    Now my group homepage picture has come back, but all my group colours have disappeared.

  8. Richard said,

    May 29, 2008 @ 5:12 pm

    Thanks, Jami, for dealing with this so quickly.

  9. Maureen said,

    May 29, 2008 @ 5:30 pm

    I also have not received any Yahoo group e-mails all day, but use Comcast, so I guess that is the issue. The weird thing, however, is that I have received e-mail from other sources, just not Yahoo.

  10. fancyfintail said,

    May 29, 2008 @ 6:13 pm

    I just finished talking with comcast. they claim that comcast.net was redirected for updating.. so that all mail is still being held (only problem with this.. is I too have rec’d all emails from ALL place EXCEPT YAHOO) they claim the problem is being wrapped up now.. and to hang tight.. YAHOO LIVE CHAT told me to just get a new email account.. GEE THANKS! that helps!

  11. Maureen said,

    May 29, 2008 @ 10:29 pm

    Well, my e-mails finally started coming through. They are coming through in large bunches at a time. They are a bit out of order time-wise, but I’m just glad to be able to read them in my inbox instead of online. I hope everyone else’s issues e-mail have been resolved!

  12. lorijasmine2004 said,

    May 30, 2008 @ 2:20 am

    my web page is gone too i cant find it no where

  13. Richard Cliford said,

    May 30, 2008 @ 2:06 pm

    I still can’t get Yahoo Groups to reactivate my bouncing email addresses because I’m still getting the “Page Cannot Be Displayed” or “Page Cannot Be Found” error messages! I’ve had to remove myself from several groups and shift email addresses. Can you possibly help?

  14. cozmik said,

    May 31, 2008 @ 9:48 am

    Thanks for fixing it!!!!!! Big Hug

  15. sheila said,

    June 1, 2008 @ 8:09 am

    i been looking everywhere how do i unsubscribe billerica ma freecycle??
    i need help to stop all those e-mail before i go away

  16. shijin said,

    June 1, 2008 @ 10:41 am

    THANKS FOR EVRY THING

  17. Pam said,

    June 1, 2008 @ 1:34 pm

    I have a serious suggestion that needs to be fixed so that everyone doesn’t get as frustrated as I am right now and as there is NO WHERE else to write suggestions, I am putting it here. I am trying to “Join a Yahoo Group” and the Captcha or whichever “anti-automated” image thingy that you have where one must enter the letters and then “Submit”. Well, YOU CAN’T READ THE LETTERS and who has time to keep trying!!! My God! I tried at least 6 times and then just gave up! Please fix that because it is unbelievably frustrating! How many other people are giving up?

    Yahoo, get your act together please! User-friendly is a good thing!

  18. fareena khan said,

    June 2, 2008 @ 4:35 am

    Ive been searching high and low for a reason Im out about 5000 emails (most work related) I thought it was a yahoo thing.. so your saying its a Comcast/hacker issue.. is there a place a can go read about this issue

  19. allen said,

    June 2, 2008 @ 12:36 pm

    i still can,t upload pics and several people in another group i belong to can,t either

  20. Administrator said,

    June 2, 2008 @ 5:49 pm

    If you are still experiencing difficulties with your homepage picture or uplaoding photos, please contact Customer Care at:

    http://help.yahoo.com/l/us/yahoo/groups/original/general.html

    Thanks,
    Jami
    Groups Community Manager

  21. Laura Roberts said,

    June 3, 2008 @ 6:51 pm

    I get rescue-pets and paws and canine rescue and dogs needing homes and none have pics attached. boxes with x or box with no attachment stored.
    Need a rescue dog group that has pics.
    thanks

  22. canirog said,

    June 4, 2008 @ 7:18 am

    Since one week i am member of babes in blue but after delited by mistake theyr 1st message i can not anymore acced to the link 4 looking romance & relationship that link as diseapear ! why ? Thank’s

  23. Jan said,

    June 4, 2008 @ 8:32 am

    I have two groups that haven’t gotten mail since yesterday. Is there a problem with the mail coming through too? It’s just strange. Some groups I have are not experiencing any problems….but others are?

    Jan

  24. Ali said,

    June 4, 2008 @ 12:44 pm

    thats great

  25. joann said,

    June 4, 2008 @ 5:04 pm

    i’m also having trouble uploading
    my tags.thank you

  26. J said,

    June 4, 2008 @ 10:38 pm

    However it says the photo issue has been resolved, my yahoo group still can’t upload pics. Only a few and not all.

  27. Faustin said,

    June 7, 2008 @ 1:36 am

    Hi, am unable to view any photo in the messages I receive. Pliz do something.

  28. Jennifer said,

    June 7, 2008 @ 5:55 am

    Why are the home page picture so small?
    Just wondering.
    Jennifer

  29. Austin said,

    June 8, 2008 @ 5:53 pm

    My homepage photo is replaced by a red X. I thought that was fixed. ?????

  30. رررر said,

    June 12, 2008 @ 4:02 pm

    bbbbbbbbbb

  31. abada said,

    June 13, 2008 @ 11:26 pm

    hgaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

  32. feven said,

    June 14, 2008 @ 1:27 am

    10q all for

  33. St said,

    June 15, 2008 @ 1:40 pm

    Hi,
    this seems to be a local cache issue. clean up the browser cache, delete the cookies, del. the contents of prefetch (in XP) delete the temp folder and temporary internet files folder, if this doesnot fix the problem, log on to your group as moderator delete the group and make a fresh start.
    cheers :)

  34. shashikant said,

    June 15, 2008 @ 9:29 pm

    fool open image

  35. shashikant said,

    June 15, 2008 @ 9:31 pm

    fool groups & photo

  36. arya said,

    June 16, 2008 @ 1:02 am

    i like it

  37. s.m.abdullah al mamun said,

    June 16, 2008 @ 9:16 am

    please help me to built a house

    send money to my Bank Account Number : 9418
    Sonali Bank
    Fakirhat Branch
    Bagerhat
    Bangladesh

    Call me +88 01715 218227

    mamun_headmaster@yahoo.com

  38. s.m.abdullah al mamun said,

    June 16, 2008 @ 9:27 am

    Assalamualiqum
    Any Bangladeshi Brother/Sister who are living in USA/UK/CANADA/ANY EUROPIAN Conutry Please Just Donate me some money as you can I want to built a house please

    my Bank account number is : 9418

    SONALI BANK
    FAKIRHAT BRANCH

    BAGERHAT
    BANGLADESH

    CALL ME : +88 01715 218227
    mamun_headmaster@yahoo.com

    please.

  39. Leanne said,

    June 17, 2008 @ 9:15 am

    Some of our group members are still having trouble uploading photos to their albums. One of my moderators is unable to edit either - a privilege she had been entitled to……Can you help? Thanks.

  40. rofiq islam said,

    June 18, 2008 @ 1:12 pm

    hello

  41. ramanakatta said,

    June 18, 2008 @ 10:14 pm

    hello goodmorning to the group manager and all of my frz..
    In hyd too many students are being to find a good job.they dont hav sufficient knowledge on the information about where the openings are going .so i wanna to say the info has to provided by our group so it is useful to all of the unemployees.
    I Hav comleted my M.C.A during 2005-08 so i need some info about new openings in hyd.

  42. Lisa said,

    June 19, 2008 @ 12:00 am

    I’m Co-Owner of Storybook_Monkees and our home page photo is still not showing up. The other groups I belong to have their home page.

    Lisa

  43. sazoo said,

    June 19, 2008 @ 11:20 am

    all nude image -pictures and video you send me are filtering and i can not see .please send me directly.thanks

  44. Jimmie Spears said,

    June 19, 2008 @ 5:08 pm

    Jimmie Spears: The key is patience, and if one wants to succeed ,one would have to wait on the right time, because there is a time alloted for everything in our lives. Success is the VIRTURE! THANKS, Jimmie, have a blessed day!

  45. Nazia said,

    June 23, 2008 @ 12:28 am

    Hi ALL

  46. kingmaker said,

    June 23, 2008 @ 3:34 am

    http://www.BizOpSpace.com/webmaker
    pls visit this site and register to earn money!!!

  47. Ralph said,

    June 24, 2008 @ 3:52 am

    One of the groups of which I am not a moderator cannot get to the photos area. The New Photos works, but the link to Photos does not. response it something like album not available.

  48. xxxx said,

    June 29, 2008 @ 4:19 am

    no camament

  49. medo said,

    June 30, 2008 @ 1:02 pm

    sex

  50. medo said,

    June 30, 2008 @ 1:03 pm

    كس ام المتناكين

  51. pmellb said,

    July 1, 2008 @ 2:12 pm

    hi to evry bady

  52. rajan_roy22 said,

    July 2, 2008 @ 1:16 am

    JEEVAN KI DOR BANDHI HAI
    JEEVAN KE PAL SAJE HAI
    JEETE HAIN ROZ YAHAAN
    NAYI NAYI AASHAYEN HAIN
    MILTE HAIN ROZ NAYE HAALAT YAHAAN
    PAATE HAIN ROZ NAYE DARD YAHAAN
    KHILTE PHOOLON KI TARAHAA
    JAB HOTI HAI TAQDEER JAVAAN
    KHUL JAATI HAIN RAAHEN SABHI
    KOI PAA LETAA HAI MANZIL KO
    KOI KHO DETAA HAI RAAHON KO

    CHUP REHTE HAIN, KAHIN KOI KHAFA NA HO JAAYE
    HUMSE KAHIN KOI RUSWA NA HO JAAYE
    BADI MUSHKIL SE KOI APNA BANA HAI
    MILNE SE PAHLE HI KAHIN JUDAA NA HO JAYEw

  53. rajan_roy22 said,

    July 2, 2008 @ 1:17 am

    JEEVAN KI DOR BANDHI HAI
    JEEVAN KE PAL SAJE HAI
    JEETE HAIN ROZ YAHAAN
    NAYI NAYI AASHAYEN HAIN
    MILTE HAIN ROZ NAYE HAALAT YAHAAN
    PAATE HAIN ROZ NAYE DARD YAHAAN
    KHILTE PHOOLON KI TARAHAA
    JAB HOTI HAI TAQDEER JAVAAN
    KHUL JAATI HAIN RAAHEN SABHI
    KOI PAA LETAA HAI MANZIL KO
    KOI KHO DETAA HAI RAAHON KO

    CHUP REHTE HAIN, KAHIN KOI KHAFA NA HO JAAYE
    HUMSE KAHIN KOI RUSWA NA HO JAAYE
    BADI MUSHKIL SE KOI APNA BANA HAI
    MILNE SE PAHLE HI KAHIN JUDAA NA HO JAYEww3

  54. jahanyar said,

    July 2, 2008 @ 11:04 pm

    Dorood bar mehraneh moein azizam

    jahanyar az rasht

  55. jahanyar said,

    July 2, 2008 @ 11:54 pm

    shad bashid

  56. aathithyan said,

    July 3, 2008 @ 2:32 am

    hai how are you

  57. Vipin said,

    July 5, 2008 @ 7:20 am

    images are small in mails and when we double click it doesn,t open. only a screen with namithas photo is opned

  58. zaman shahed said,

    July 5, 2008 @ 8:37 am

    your group is very good & i want to join

    Thanks,

    zaman shahed

  59. roderick Pacuyan said,

    July 6, 2008 @ 5:34 am

    excited to join.. i like to socialize and have fun..

  60. roderick Pacuyan said,

    July 6, 2008 @ 5:36 am

    mabuhay.. let us celebrate life..

  61. Fiona said,

    July 6, 2008 @ 4:39 pm

    I’m really surprised to read that this has now been resolved. Our members haven’t been able to upload group photos for a year now. I have been requesting a fix for this since 2007 July.

    I appreciate Jami’s updates. But if all issues have now been resolved, why can’t our 171 members upload photos without getting a network error? We are based in the UK and Ireland, using various networks, all our photos are family-friendly, and I’ve taken the trouble to log the problem and respond to Yahoo with details.

    Someone needs to have the courtesy to let Jami know that all problems have not been resolved. I think we have been incredibly patient by staying with Yahoo for a year while they promised to fix the issue. I don’t think closing logged calls as resolved qualifies as a resolution. I do know that anyone who was enthusiastic about Groups is losing interest, and thinks that their mods don’t care about their Photo problem. I guess they don’t appreciate that we don’t care to bore them by posting monthly that nothing has changed, except for the fact that our loyalty and investment in Yahoo is slowly eroding along with our patience and credibility.

    How do you keep saying Yes, we know, we’re onto it? Month after month? Sigh.

  62. John Burke said,

    July 8, 2008 @ 4:08 pm

    I had trouble uploading photos went to paint on my computer and re sized them works fine now

  63. Sally Turner said,

    July 18, 2008 @ 6:31 pm

    Some of my group are having problems uploading photos as well. I was wondering if it was the fact that they are not US based email addresses??

  64. Jan said,

    July 29, 2008 @ 8:47 am

    As of today, 7/29/08, our group cannot upload photos. I checked everything out and we have no restrictions on phtos. They don’t have to be approved and members still can’t upload. All four of us Moderator’s can do this. Not sure what’s wrong, but I can’t find the problem directly related to our group. Any tips?
    Thanks!
    Jan

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